Baubly Medical

 Frequently Asked Questions


What is your appointment cancellation policy?

If you do not show up to your visit and do not let us know, you will be charged $75. To avoid such charges, please give us as much notice as possible if you are not able to come to your appointment.

Do you accept my insurance?

We accept most PPO insurance plans and Medicare plans (we do NOT accept Medicaid). It is best if you call your insurance company directly to find out if our practice is in network. You may also click the link below to see if your insurance is in network with our practice.

In addition to the insurances listed in the link above, we also accept Blue Choice and most United Healthcare Advantage plans.

What is a DO?

Doctors of Osteopathic Medicine, or DOs, are fully licensed physicians who practice in all areas of medicine. Emphasizing a whole-person approach to treatment and care, DOs are trained to listen and partner with their patients to help them get healthy and stay well. DOs receive special training in the musculoskeletal system, your body’s interconnected system of nerves, muscles and bones. By combining this knowledge with the latest advances in medical technology, they offer patients the most comprehensive care available in medicine today.

What age of patients can join your practice?

We accept patients aged 15+.

When should I arrive for my appointment?

For annual visits, we ask that you arrive 15-20 minutes early to complete the annual paperwork, unless you have completed the questionnaire online through our patient portal. For all other visits, we ask that you come 5 minutes before, so we can minimize wait times.

How do I access the patient portal?

Prior to your annual visit, you will receive an email with information on how to log in to our patient portal. If you are still having trouble logging on, or did not receive the email with the login information, please call our office at 630-595-9988.

Why can’t I be given an antibiotic over the phone?

Our physicians require that you be seen for a visit before giving you an antibiotic. Antibiotics will not make you feel better if you have a viral infection. Additionally, antibiotics are specific to illnesses. With antibiotic resistance on the rise, our physicians must assess your illness and rule out all other possibilities to ensure appropriate treatment, and assure you are on a path to feeling well again.

Where do I go to get my labs?

We draw labs in our office in Suite 2 of 103 N Haven in Elmhurst IL, 60126. We have a phlebotomist come to our office location on Tuesday and Friday mornings.

Can I eat before my lab appointment?

If you are coming in for fasting labs, you must be fasting 12 hours prior to the appointment. We advise patients to drink a lot of water to assure the blood draw goes smoothly. You may drink black coffee within those 12 hours. Labs that require fasting include CMP/BMP, lipid panel and glucose.

When is Dr. Moose (Dr. Baubly’s dog) in the office?

Dr. Moose makes his weekly visit at 12PM on Friday’s. If you have an allergy or an issue with dogs, please inform our front desk staff so we can accommodate your needs.

I’ve been a patient with Baubly Medical before, so why am I being seen as a new patient?

If we have not seen you in office for some time, we schedule you as a new patient. This is so we can be fully familiarized with your medical history and any health changes that we may not already be aware of. This is necessary in order to be proactive in managing your health issues.

Do your doctors practice alternative medicine?

Our doctors do not practice alternative medicine. If for any reason you are interested in trying alternative medicine, please discuss this with your doctor. If you are medically optimized to do so, our physicians will refer you elsewhere for such treatment.

How can I lower my healthcare costs?

We do have alternate facilities that we can refer you to that offer low cost medical imaging. These facilities are good for high deductible insurance plans and self pay patients. As for lab tests, we recommend having them done in our office. Please call our office for more information.